Talk to an ops lead: a free 30-minute ecommerce consultation
Straight answers. No pitch deck.
Book a free ecommerce consultation with the ops lead, ops director, launch lead or channel specialist who fits your question. Bring the question; leave with an answer you can use, whether or not you ever hire us.
30 minutes · A real person replies within one business hour · No pitch deck
Thirty minutes
One-on-one with an ops lead
- 0 TO 5 Your store and your question. We read your form before the call, so you do not repeat it.
- 5 TO 20 We work the question through: the numbers, the platform rule, the options. Share your screen if you want; we never ask for your login.
- 20 TO 27 What you can do yourself, what a provider would do and what that costs, including providers other than us and doing nothing.
- 27 TO 30 A next step, if you want one.
Quick answer
Ecom Relays offers a free 30-minute session with an ops lead, ops director, launch lead or Amazon, Walmart or Shopify specialist, matched to your question. There is no pitch deck and no obligation. Book with the form on this page; a real person replies within one business hour, 9am to 6pm US Central, Monday to Friday.
Who will I talk to?
Your question decides who joins. One person may cover more than one role, and this page only shows roles held by a real, named person.
| Role | Bring questions about |
|---|---|
| Ops lead | Daily operations, margin by SKU, stockouts, reimbursement claims, support load |
| Ops director | Scaling from $1M to $10M, adding a channel, team and process design, a dedicated team or an in-house hire |
| Launch lead | A first store: channel choice, unit economics, paperwork and timelines; whether Store Launch or Full Relay fits |
| Amazon specialist | Account health, FBA fees and inventory, listings, Brand Registry |
| Walmart specialist | The seller application, unpublished items, WFS, performance standards |
| Shopify specialist | Checkout, payments and payout holds, apps, Flow automation, stock sync |
Every session lead works US Central business hours. Ecomrelays LLC is a Texas company. Part of our team works outside the US, as one managed team with a named US-facing lead.
What happens in a free ecommerce consultation?
We spend the 30 minutes on your question, not on us. The last few minutes cover your options, including ones that do not involve hiring us.
| Minutes | What happens |
|---|---|
| 0 to 5 | Your store and your question. We read your form before the call, so you do not repeat it. |
| 5 to 20 | We work the question through: the numbers, the platform rule, the options. Share your screen if you want; we never ask for your login. |
| 20 to 27 | What you can do yourself, what a provider would do and what that costs, including providers other than us and doing nothing. |
| 27 to 30 | A next step, if you want one. |
A good session usually ends with one decision made. For example, an owner selling on Amazon and Shopify who keeps running out of a top seller may leave knowing whether the problem is the reorder point, the 3PL's receiving time or the sync between the two channels, and which of the three to fix first.
Team questions work the same way. An owner weighing a US hire against a dedicated resource should leave with the full yearly cost of each option, the hours each one covers, who supervises the person day to day and what happens when someone leaves. Those four answers decide most hiring choices, and the session is long enough to get all of them on paper.
One request makes the half hour go further: put the real question in the form, even if it is blunt. "Are we paying too much for our 3PL?" gets a better session than "general advice".
What should I bring?
Bring whatever numbers you have to hand. A rough figure is more useful than none, and we will say where an estimate is good enough.
Running a store at $1M+ a year
- Revenue by channel for the last 3 months.
- Your top 10 SKUs and anything that ran out recently.
- The problem in one sentence.
- Any recent account health warning, as a screenshot.
Starting a new store
- Your product and planned price, or the product ideas you are weighing.
- Landed cost per unit (product, freight, duties), if you have it.
- Packed size and weight.
- Paperwork status: entity, EIN, GS1 barcodes, trademark.
Choosing a provider or a team
- The proposals you have, with prices.
- Your questions for any agency, including us. Our 7-question video below is a good start.
- If you are weighing a hire, the role, the salary range and the hours you need covered.
Questions you can bring
Anything about running or starting a store on Amazon, Walmart or Shopify. These are typical, and each links to a page that answers it in writing if you would rather read first.
- Should we add Walmart if we already sell on Amazon? (Walmart marketplace management)
- Why did Walmart unpublish our items, and how do we fix them? (Walmart item unpublished guide)
- Is our Amazon account health at risk? (Amazon account health management)
- How do we stop overselling across Amazon, Walmart and Shopify? (Inventory and 3PL management)
- Does Amazon owe us money, and are our claims still inside the window? (FBA reimbursements)
- What does it cost to outsource operations, and what should the contract say? (Pricing and terms)
- Which channel should a first store start on? (Launch Readiness Check)
- Can you help us find and source a product, then run the store? (Full Relay, our managed store service)
- Should we hire in-house or add full-time people through you? (Dedicated Ops Team)
- What should we ask an agency before we sign? (VA vs agency vs ops team)
What you will not get
You will not get a sales script. Here is what else stays out of the session.
- A pitch deck.
- Pressure to decide on the call.
- A promise of sales, profit, rankings or marketplace approval. Nobody can honestly make one.
- A request for your password. If we need to see something, you share your screen.
What happens after?
If you want a next step, it is usually one of two free ones: a Profit Leak Scan for stores at $1M+, or a Launch Readiness Check for new stores with a product. If your question was about Full Relay or a dedicated team, the next step is a written proposal with the scope and the price. If you do not want a next step, you will not hear from us again unless you write.
Book your free session
Five fields, one of them optional. The topic you pick decides who joins the call.
A real person replies within one business hour (9am to 6pm US Central, Monday to Friday) with times from the matched session lead. We use these details only to arrange your session. See our privacy policy.
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What you can hold us to
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A real person replies within one business hour, during business hours.
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No pitch deck, no obligation, no password requests.
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Published prices, so any fixed fee we mention is already on our pricing page.
Ask your question
30 minutes, free, with the right person. No pitch deck.
Selling $1M+ a year? Get a free Profit Leak Scan instead.
A real person replies within one business hour, 9am to 6pm US Central, Monday to Friday.
Is the session really free?
Yes. There is no fee, no payment step and no obligation. We offer it because the fastest way to show how we think is to work on your real question. Many people leave with an answer and never hire us, which is fine. If a next step makes sense, it is usually a free Profit Leak Scan or a free Launch Readiness Check.
Who will I talk to?
The person who fits your question: an ops lead for daily operations and margin, an ops director for scaling, new channels and team questions, a launch lead for a first store or an Amazon, Walmart or Shopify specialist for platform issues. The topic you pick in the form routes your request, and the reply email comes from the matched session lead.
Can I talk to an Amazon expert for free?
Yes. Choose "Amazon" in the form and an Amazon specialist joins: account health, FBA fees and inventory, listings and Brand Registry are the usual topics. The same works for Walmart (application, unpublished items, WFS, performance standards) and for Shopify (checkout, payments, payout holds, apps and stock sync).
Will you try to sell me something?
No pitch deck and no script. In the last few minutes we tell you what you could do yourself, what a provider would do and what that costs, including providers other than us. If you ask about our fixed-fee services, the price is already published, so the answer takes one sentence. Full Relay's commission rate is set in a written agreement, so we explain how it works instead.
Do I need to give you access to my account?
No. The session needs no login and no access. If a screen would help, you can share yours on the call. Access is only needed later, and only if you ask for a Profit Leak Scan or hire us, and even then we never ask for a password. Our security and access page shows how that works.
What if I do not have a store yet?
Pick "Starting a new store" and a launch lead joins. If you have a product, bring its landed cost per unit, planned price and packed size and weight. If you do not have one yet, we can explain how product research and sourcing work inside Full Relay. Either way, we will tell you honestly whether the numbers work before you spend on inventory.
How soon can I get a time?
A real person replies within one business hour during business hours (9am to 6pm US Central, Monday to Friday) with times from the matched session lead. After you submit the form, a calendar also appears so you can pick a slot straight away. Requests sent at night or on a weekend are answered the next business morning.
Can you look at my account during the call?
Only if you share your screen; we never log in during a session. For a full look at your numbers, the free Profit Leak Scan uses read-only access and delivers a written report within 48 hours of working access, and our access is removed the day the report is delivered.
Sources1 source
- 01help.shopify.compartners may not ask for merchant passwords; checked Oct 20, 2026Primary