Amazon FBA reimbursement service, with no commission

It is included in every monthly plan with no commission: Store Care from $399 a month and Ops Desk from $1,499 a month. Most reimbursement services charge 10% to 25% of what Amazon pays you, as published on the dates shown in our comparison table. Amazon fees, inventory and ad spend stay paid by you directly, and our plans have no exit fee after the first 3 months.

Not today. Claims depend on the monthly inventory reconciliation that runs inside Store Care and Ops Desk, so we do not sell them on their own. If you want to see what may be owed before deciding, the free Profit Leak Scan lists possible claims in its fees and reimbursements section, shown as possible claims rather than money due.

For units lost or damaged in fulfillment centers, within 60 days of the item being reported lost or damaged. Customer refund claims open 60 to 120 days after the refund, removal losses in transit run 15 to 75 days from shipment creation and other removal issues are due within 60 days of delivery back to you. Check Seller Central for inbound shortages.

Since Mar 31, 2025, Amazon pays your manufacturing cost for units lost or damaged in its warehouses, not the sale price. Manufacturing cost is what it costs to source or make the item, excluding shipping, handling and duties. Items lost or damaged after a customer order are paid at the sale price on the order, less applicable fees.

Only as far as Amazon's current windows allow. Since Oct 23, 2024, most warehouse loss claims must be filed within 60 days, down from up to 18 months. We file everything still inside its window in our first month and tell you plainly what is out of reach, rather than implying older claims are still open.

Warehouse losses and damage, refunds where the unit never came back, inbound shipment shortages, removal order losses and fee overcharges caused by wrong dimensions or weights. Each claim goes in with the evidence Amazon asks for, filed by a named user in your Seller Central. We do not file claims your records cannot support.

Yes, when it files as named users through Amazon's own case process with evidence and never uses your password. Those are our rules. Our permissions exclude bank, payout and legal entity settings, every user has multi-factor authentication and access is removed within 24 hours of a team change or the end of the work.

Manufacturing cost per SKU, supplier invoices, inbound shipping documents and named access in Seller Central for our team. If you do not have costs ready, we estimate them from your invoices, mark them as estimates and ask you to confirm before we rely on them in a claim.

Because a commission grows with the amount recovered even when the work does not. Our fee is fixed and published, so our job is the whole store: fewer losses, cleaner prep, correct fees and claims filed on time. That matches how Store Care, Ops Desk and our add-ons are priced, never as a percentage of sales or ad spend.

Your written monthly report lists every claim filed, approved, denied, reopened and paid, by claim type, with the amount Amazon paid. Open claims stay listed as "may be owed" until Amazon pays them. The same history sits in your own Seller Central, so you can check every case yourself.