Ecommerce operations agency pricing: every price and term

For brands at $1M+ a year: a one-time 14-Day Ops Foundation of $1,500 (one channel) or $2,500 (multichannel), then Ops Desk at $1,499, $2,499 or from $4,499 a month by revenue band and channels. For new and small stores: a launch from $999 per channel, then Store Care at $399 or $699 a month. Relay Modules are $750 to $3,500 each. Full Relay and a Dedicated Ops Team are priced in their own sections above.

The Foundation, launches, the Full Relay onboarding fee and its service fee are fixed one-time fees with a written scope, and 50% of the Foundation is credited to your first Ops Desk month if you sign within 21 days of go-live. Platform fees, apps, inventory, freight and ad spend are paid by you directly, and they are listed on this page. Anything outside the scope is quoted in writing first at $75 an hour.

Store Care, Ops Desk, the Full Relay retainer and a Dedicated Ops Team have a first term of 3 months, then run month to month with 30 days' notice. The first term covers the build: access, SOPs, dashboards, reorder rules and the baseline we measure against. Store Care and Ops Desk carry no exit fee. Launches, the Foundation and modules are one-time projects billed half at the start and half at go-live or acceptance.

Only on one option, and only if you choose it. Store Care, Ops Desk, the Foundation, launches, Relay Modules and add-ons are fixed fees, never a percentage of your sales or ad spend, and reimbursement claims carry no commission. Full Relay's performance model adds a commission on the store's results at a rate set in your written agreement. Its retainer model has no commission.

You pay a $2,499 service fee at signing. After that, we earn a commission on your store's results at a rate written into your agreement before any work starts, and the agreement defines how results are measured and reported. When your store sells, we earn. When it does not, you owe no commission. We never promise that the store will sell.

Each person's salary, passed through at cost and shown on every invoice, plus a $399 monthly management fee per person. The fee covers recruiting, onboarding, supervision, KPI tracking, replacement, premises, equipment, backup power and internet and data security. In our illustrative example, a resource on a $16,800 salary costs about $21,600 a year, against about $71,400 fully loaded for a US hire on $50,000, about 70% lower.

With us, Store Care costs $399 a month for one channel and up to 10 active SKUs, or $699 a month for up to 30 SKUs or two channels, with ad management included up to $3,000 spend. Shopify stores at $1M+ a year move to Ops Desk from $1,499 a month. Shopify's own plan is separate: Basic is $39 a month on monthly billing, plus card fees (Shopify, Oct 2026).

With us, a Walmart Launch is $1,499 once (application support, up to 25 items, WFS onboarding and the first inbound, 30 days of support), and Account Setup alone is $299. Running the store costs $399 or $699 a month on Store Care, or from $1,499 a month on Ops Desk. Walmart charges no monthly fee and a referral fee by category: 15% for Everything Else (Walmart, Mar 9, 2026).

On cost alone, Ops Desk Growth is $29,988 a year at list. A US general and operations manager's median pay was $105,770 in May 2025 (BLS), or about $151,100 once benefits are counted, before any hiring costs. The bigger difference is coverage: a named lead with a pod and written standards instead of one person. Neither option promises what your store will earn.

Prices exclude sales tax where it applies; your invoice shows it as a separate line. Store Care and Ops Desk can be prepaid for 12 months at 10% off. Invoices are due within 15 days, and Ops Desk Growth and Scale clients can ask for 30-day terms in writing.