The operations team behind growing US stores
About Ecom Relays
Ecom Relays is the operations team behind growing US ecommerce brands, running daily operations across Amazon, Walmart and Shopify on systems clients own.
Quick answer
Ecom Relays (Ecomrelays LLC) is a Texas company in Rockwall, TX that runs daily ecommerce operations for brands on Amazon, Walmart and Shopify and launches stores for founders, in the founder's own name. Fixed fees are published, clients keep every account and a named lead runs each account.
What Ecom Relays does
We are an ecommerce operations agency: we run the work behind an online store so the founder no longer has to be the operations system. That means inventory and purchase orders, listings, order exceptions, customer messages, account health, reimbursement claims and the reports that show whether margin is holding.
There are two ways in, depending on where your store is today.
- Brands already selling $1M+ a year
start with a free Profit Leak Scan, then a 14-Day Ops Foundation and Ops Desk, where a named ops lead and pod run daily operations from $1,499 a month. Brands that want full-time people of their own can add a Dedicated Ops Team: named staff who work only on their business, recruited, supervised and secured by us.
- Founders starting a new store
start with a free Launch Readiness Check, then Store Launch and Store Care. Founders who want help choosing and sourcing the product as well can choose Full Relay, our managed store service: product research, sourcing, launch and daily running, with the founder approving every product, supplier, price and purchase.
The aim behind all of it is a store that can grow without the founder doing every operations task by hand.
What we are not
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Not a store for sale.
We do not sell stores, and we never promise income.
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Not a course.
No coaching program, no group calls, no upsell to a mastermind.
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Not an ad agency paid on spend.
Ad management is a flat monthly fee that never rises with your ad spend.
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Not a seat-rental VA service.
A named ops lead runs the work. When you hire dedicated people through us, we recruit, supervise and replace them.
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No product lists.
We do not sell lists of "winning products". Product research and sourcing exist only inside Full Relay, where you approve every product and supplier and pay suppliers directly.
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No account games.
We never sell, rent or share seller accounts, never create duplicate accounts to get around platform rules and never buy or incentivize reviews. Our client agreement lets us refuse any instruction that would.
Clear limits keep the work honest. Here is what we do not do, and what we will not be asked to do.
How Ecom Relays is different
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Hours back.
We measure success partly in founder hours. The number comes from your own Profit Leak Scan, which prices your operations load in hours a week, never from a stock figure about other brands.
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Margin protected.
Every SKU, every channel, after every fee. Our reports show contribution margin by SKU and channel, with the period and source under each number, because revenue alone hides the leaks.
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You own it.
Everything we build lives in your accounts and your name. Store Care and Ops Desk run month to month after the first 3 months, with no exit fee, and you leave with a handover pack.
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One team, every channel.
One named lead sees Amazon, Walmart, Shopify and your 3PL together, so a stock problem on one channel is caught before it oversells on another.
Four things set the work apart, and each comes with something you can check.
Company facts
The facts we would want to see before hiring an operations firm.
| Brand | Ecom Relays |
|---|---|
| Legal name | Ecomrelays LLC |
| Registered in | Texas |
| Address | 597 Mountcastle Dr, Rockwall, TX 75087 |
| Phone | +1 (469) 331-3129 |
| contact@ecomrelays.com | |
| Hours | 9am to 6pm US Central, Monday to Friday, excluding US federal holidays |
| Team | Ecomrelays LLC is a Texas company. Part of our team works outside the US, as one managed team with a named US-facing lead. |
| Channels | Amazon, Walmart, Shopify |
| Who we serve | Operating brands at $1M to $15M a year, and founders launching a store with the budget for inventory, fees and ads |
| Prices and terms | Published in full on our pricing page |
The people who run your account
Every client has a named ops lead, and their name is on the proposal before you sign. You can call them.
What we value
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Ownership.
Your accounts, your data, your decisions. We work through named access and never your password, and we remove our access within 24 hours when the work ends.
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Precision.
Every number in a report shows its period and its source, and estimates are labeled as estimates.
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Calm.
No countdowns, no pressure on a call and no urgent emails about deals. When something breaks, you get the facts and the fix.
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Candor.
If the scan finds little, the report says so. If a product's numbers do not work, the Launch Readiness Check says no in writing before you spend on inventory.
Four values, each tied to something we do every week.
Our commitments
These are the process commitments in our agreements. We commit to how we work, never to sales or profit.
- A real person replies to new inquiries within one business hour, 9am to 6pm US Central, Monday to Friday.
- Client requests on monthly plans get a first reply within 4 business hours, and urgent issues within 1 hour. A month under 95% earns a 10% credit.
- Amazon and Walmart account-health warnings are acted on the same business day.
- The 14-Day Ops Foundation is live in 14 business days from full access, or we keep working at no charge until it is.
- Relay Modules that fail acceptance are fixed free for 60 days.
- When you leave: a handover pack within 5 business days, access removed within 24 hours and data returned or deleted within 30 days.
The detail, step by step, is on how we work and security, access and ownership.
How to spell us, and who we are not
Ecom Relays, two words. Our legal name is Ecomrelays LLC, and our website is ecomrelays.com. Older pages and some directory listings used other spellings, such as EcomRelay or Ecomrelays; they all refer to us.
We are not Ecom Rally, and we are not connected to ecomat relay products, which share part of our name.
Find us elsewhere
We keep the same name, address and phone number on every profile. If you find a listing about us that shows different details, please tell us at contact@ecomrelays.com.
Talk to us
Brands at $1M+ start with a free Profit Leak Scan. New stores start with a free Launch Readiness Check. Anyone can ask an ops lead a question.
Contact us · Talk to an ops lead (free) · How we research our guides: editorial policy · Disclosures
A real person replies within one business hour, 9am to 6pm US Central, Monday to Friday.
How much does Ecom Relays cost?
Store Launch from $999 per channel, Store Care from $399 a month and Ops Desk from $1,499 a month. Full Relay is $2,499 plus a commission set in your agreement, or $1,499 onboarding then from $999 a month. A Dedicated Ops Team is each person's salary at cost plus $399 a month per person. Every fixed price is on our pricing page.
Is Ecom Relays legit?
Ecomrelays LLC is a registered Texas company with a published address, phone number, prices and contract terms. We make no earnings claims, never ask for passwords and you keep every account. Before you hire us or anyone else, ask for the scope, the full fee schedule and the costs you carry, in writing. We send all three before you sign.
Where is Ecom Relays based?
Rockwall, Texas, at 597 Mountcastle Dr. Ecomrelays LLC is a Texas company. Part of our team works outside the US, as one managed team with a named US-facing lead, staffed 9am to 6pm US Central, Monday to Friday, excluding US federal holidays.
Who runs Ecom Relays?
Ecom Relays is run by its founder, with a named ops lead on every client account. The people who run accounts and lead free sessions are listed on this page with their roles and LinkedIn profiles as they are confirmed.
Is it Ecom Relays, EcomRelay or Ecomrelays?
Ecom Relays, two words, with a capital E and R. The legal name is Ecomrelays LLC, and the website is ecomrelays.com. Older pages and some listings used other spellings; they all refer to the same Texas company at 597 Mountcastle Dr, Rockwall, TX 75087.
Do you sell online stores?
No. We set up and run stores that founders own in their own name: the accounts, the brand, the inventory and the supplier relationships are theirs. We never sell stores or promise earnings. Most new stores take months to find steady sales, and some never do. Inventory, platform fees, freight and ad spend are paid by you.
Do you have reviews?
We invite every client to review us at day 30 and day 90, with no incentive, and our contracts never limit honest reviews. We show only real reviews, linked to where they were posted, and never invent proof. Until we have more, the free Profit Leak Scan shows our work on your own data.
Are you hiring?
When roles are open, we list them on our website. If you want to work with us, email contact@ecomrelays.com with the subject "Careers" and a short note on the work you do.
Sources1 sourceLast checked Oct 20, 2026
- 01ecfr.govFTC Consumer Reviews and Testimonials Rule, 16 CFR 465, context for the reviews answer; checked Oct 20, 2026Primary