Editorial policy: how we research, review and date our content

We rank sources in this order and use the highest one available.

Every number shows its source and the date we checked it. If we cannot verify a fact, we leave it out.

Every guide has a named author and a named operator reviewer, each with a team page that shows their role and experience. The reviewer checks every platform rule, fee and threshold against the platform's own page on the review date, and their name and that date appear on the guide.

We never publish under a pseudonym, and we never present a fictional person as a member of our team.

Every guide shows "Published" and "Last reviewed". The reviewed date changes only after a real check, never to make a page look fresh.

If we get something wrong, we fix it and say so. Each guide has a dated corrections log at the foot that records what changed and why.

To report an error, email contact@ecomrelays.com with "Correction" in the subject, or use our contact page. A real person replies within one business hour, 9am to 6pm US Central, Monday to Friday.

AI tools help us with research and first drafts. A named person checks every fact, number and source against the original and approves the final text before it is published.

We never publish AI-generated reviews or testimonials, and we never present AI-generated people as real clients or staff.

Some of our education videos use AI-generated voices, and the 2026 Education Campaign uses fictional characters. Every page that embeds them says so in a label next to the video: "Characters are fictional. Voices are AI-generated." Videos in our explainer series, which have no characters, carry "Voices are AI-generated." Characters are never presented as our staff or our clients.

Videos with a real presenter show the presenter's confirmed role, and are published only with that person's written consent.

Dashboards, sample reports and worked examples that are not a real client's data are labeled "Illustrative · sample figures". Sample reports carry a watermark saying they are not a client.

We accept no paid placements. Any comparison or buyer's guide that includes Ecom Relays says so at the top and explains how we compared the options. We use no affiliate links today; if that ever changes, the disclosure will sit next to the link. Our full disclosures are on a separate page.

When we quote market data, such as ecommerce growth or marketplace fees, we keep it apart from anything we say about our own services, with this line: "That is the market. It is not a forecast of what any one store will earn." We never place market figures next to "you could" language.

We show only real reviews, linked to where they were posted. We invite every client to review us at day 30 and day 90, with no incentive, and never only happy clients. Case studies appear only with the client's written approval and state the time period they cover. If a result is not what clients generally achieve, we say what clients generally achieve next to it, as the FTC's Endorsement Guides expect (16 CFR 255.2).

Questions about how we research? Email contact@ecomrelays.com or read more about Ecom Relays. Our guides and the Learning Center follow this policy.

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