Terms of service
Last reviewed Oct 20, 2026
These terms of service cover your use of ecomrelays.com and our free offers. They are written in plain English on purpose. If you hire us, a signed agreement governs the paid work, and this page summarizes it.
Effective: on the date this version is published · Last reviewed: Oct 20, 2026 · Version: 1.0
- Who we are
Ecom Relays is the trading name of Ecomrelays LLC, a Texas limited liability company at 597 Mountcastle Dr, Rockwall, TX 75087. You can reach us at contact@ecomrelays.com or +1 (469) 331-3129, 9am to 6pm US Central, Monday to Friday, excluding US federal holidays.
In these terms, "we" and "us" mean Ecomrelays LLC, and "you" means the person or business using this website or our free offers.
- Using this website
You may read, share and link to this website for your own business purposes. Please do not copy it wholesale, scrape it at a rate that slows it down, try to break its security, or use it to send anything unlawful or harmful.
The content is general information about running an online store. It is not legal, tax or accounting advice, and it is not advice about your specific business. Platform rules and fees change often. We date our guides and check them against each platform's own pages, as described in our editorial policy, but you should check the platform's current rules before you act.
Calculators and tools on this site produce estimates from the inputs you enter. They are not a forecast of results.
- Free offers
We offer three things for free: the Profit Leak Scan, the Launch Readiness Check and a 30-minute session with an ops lead.
- No obligation and no payment details.
You never need to buy anything, and we never ask for card or bank details for a free offer.
- Scan access is read-only
and is removed on the day we deliver the report. We never ask for your password.
- You keep what we send you.
The report or plan is yours to use however you like, with us or without us.
- Estimates, not opinions or promises.
A scan report or readiness plan is an estimate built from your data and published platform rules. It is not an audit opinion, tax or legal advice, or a promise of savings, sales or results.
- Your data.
If you do not hire us, we delete scan exports within 30 days and confirm it in writing. See our privacy policy.
- Prices
Our prices are published on our pricing page, with the date they were published. Prices are in US dollars and exclude sales tax where it applies.
Founding-client offer.
Founding clients get 20% off launch fees, add-ons and the 14-Day Ops Foundation, plus 20% off monthly plans for the first 6 months. It applies to the first 25 clients or until Jan 31, 2027, whichever comes first. After 6 months, monthly plans move to the list price in force when you signed. The founding price never depends on a review.
Changes to list prices.
We may change list prices on the website at any time. A change never affects work you have already signed for. For a monthly service, we give at least 60 days' written notice of a price change, it does not take effect during your first term or a founding price period, and you may end the affected service before it takes effect.
- Paid services
When you hire us, a signed Master Services Agreement, an order form and a statement of work for each service govern the work. If anything on this website differs from what you signed, the signed documents govern. We keep the two the same.
Full Relay has its own agreement. Full Relay, our managed store service, includes product research, supplier sourcing and an optional commission on the store's results. Our Master Services Agreement is written for fixed-fee operations work: it says we charge only fixed fees, never a share of revenue or profit, and that we do not provide products or suppliers. Those terms do not fit Full Relay, so Full Relay is never signed under the Master Services Agreement. It is governed by a separate Full Relay agreement, which sets its scope, fees, any commission rate, term, exit terms and refunds. Where this page and the Full Relay agreement differ, the Full Relay agreement governs. Our Data Processing Addendum and Access and Security Policy apply to Full Relay as well.
Here is a plain summary of the signed terms. Where a row mentions Full Relay, it points to the Full Relay agreement.
| Topic | Summary |
|---|---|
| Fees | Store Care, Ops Desk, the 14-Day Ops Foundation, launches, Relay Modules and add-ons are fixed published fees, never a percentage of your sales or ad spend. Full Relay, under its own agreement, offers a performance model with a $2,499 service fee and a commission on the store's results at a rate set in that agreement, or a retainer model with no commission. A Dedicated Ops Team is each person's salary at cost, shown on every invoice, plus a $399 monthly management fee per person. |
| First term | Store Care, Ops Desk, the Full Relay retainer and a Dedicated Ops Team: 3 months. On Ops Desk the term starts after the Foundation. The Full Relay performance model runs on the term in the Full Relay agreement. |
| After the first term | Month to month. Either side may end a monthly service with 30 days' notice by email. |
| Exit fee | None on Store Care or Ops Desk. Full Relay: as stated in the Full Relay agreement. Dedicated Ops Team: as stated in its signed statement of work. |
| Billing | Monthly services are billed monthly in advance. One-time projects are billed 50% at start and 50% at go-live or acceptance, unless the statement of work says otherwise. |
| Payment | Invoices are due within 15 days. Late undisputed amounts may carry interest as set in the Master Services Agreement, never above the legal maximum. |
| Third-party costs | You pay platform fees, apps, inventory, freight, 3PL charges and ad spend directly. We never incur one on your behalf without your written approval. |
| Your decisions | You decide what to sell, prices, purchases, ad budgets, refunds above agreed limits and suppliers. We recommend; you approve in writing. On Full Relay we research products and find suppliers with you, and you still approve every product, supplier, price and purchase and pay suppliers directly. |
| Access | Named access only, never your owner password, with multi-factor authentication on every account, under our Access and Security Policy. |
| Ownership | Your accounts, data and materials stay yours. Deliverables become yours once paid for. Our general methods, templates and tools stay ours, with a permanent license for you to use them inside your deliverables. |
| Exit | A handover pack within 5 business days of the end date, once undisputed invoices are paid. Access removed within 24 hours and data returned or deleted within 30 days, in every case. |
| Data | Our Data Processing Addendum forms part of every client agreement. |
- Cancellation and refunds
This section describes exactly what we do, and nothing more. We do not offer refunds beyond what is written here.
- Monthly services.
You may end a monthly service after its first term with 30 days' notice. You pay for the notice period and any remaining first term. Fees already paid for a month are not refunded.
- One-time projects
(launches, the Foundation, Relay Modules, Store Build and add-ons). The first 50% is paid at the start and covers work that begins at once. If you cancel before go-live or acceptance, you pay for work performed up to the date you cancel, and the second 50% is not charged for work not performed.
- If our work does not meet the standard we promised.
Tell us within 30 days of the work. We will redo it at no charge. If redoing it does not fix the problem, you may end the affected statement of work and receive a refund of the fees you paid for the work that fell short.
- If you end a service because we broke the agreement and did not fix it,
we refund any prepaid fees for work not yet performed.
- Process commitments with their own remedy.
If the Foundation is not live in 14 business days from full access, we keep working at no charge until it is. Relay Modules that fail acceptance are fixed free for 60 days. These remedies apply as written in the statement of work.
- Platform fees, inventory, freight and ad spend
are paid by you to third parties and are not refundable by us.
- Full Relay
cancellation and refunds, including the service fee and the onboarding fee, follow the Full Relay agreement.
- No promises of outcomes
We commit to how we work: response times, milestones, acceptance tests, access rules and a clean exit. We do not promise or warrant sales, revenue, profit, margin, rankings, account approval, reinstatement, advertising results or any other business outcome.
Amazon, Walmart, Shopify and other platforms make their own decisions on approvals, account health, suspensions, fees, rankings and policies, and can change their rules at any time. We do not control those decisions.
Most new stores take months to find steady sales, and some never do. Inventory, platform fees, freight and ad spend are paid by you. We do not sell stores and we never promise income.
- Reviews
We never restrict honest reviews. Nothing in these terms or in any agreement we sign limits your right to review or comment publicly on our services, in line with the Consumer Review Fairness Act. We invite every client to review us at day 30 and day 90, with no incentive, and we never ask only happy clients.
- Trademarks and content
Amazon, Walmart and Shopify are trademarks of their owners. Ecom Relays is not affiliated with them, and nothing on this website means they endorse us.
The Ecom Relays name, logo, text, images and videos on this website belong to Ecomrelays LLC or are used with permission. Videos that use AI-generated voices or fictional characters are labeled, as set out in our disclosures.
- Liability, indemnity, law and disputes
For website visitors and free offers.
This website and our free offers are provided as they are, without warranties of any kind, to the extent the law allows. To the extent the law allows, Ecomrelays LLC is not liable for any loss that comes from relying on general information on this website or on an estimate in a free report, because you decide whether and how to act on them.
For clients.
The Master Services Agreement, or for Full Relay the Full Relay agreement, sets each side's warranties, indemnities and limits of liability. In summary, under the Master Services Agreement, each side excludes indirect and consequential losses, total liability is capped at the amount stated in the agreement, and claims involving fraud, gross negligence, willful misconduct and the defense of third-party claims are treated separately, as the agreement sets out.
Governing law.
These terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules.
Disputes.
If something goes wrong, tell us first at contact@ecomrelays.com. We will try to resolve it through our named contacts and then our senior leaders within 20 business days. If that fails, disputes go to the state or federal courts located in Texas, as set out in the Master Services Agreement.
- Changes to these terms of service
We may update these terms. Each version is dated, and earlier versions are listed below with what changed. A change does not affect work you have already signed for, which stays under the agreement you signed.
- Contact
Ecomrelays LLC, 597 Mountcastle Dr, Rockwall, TX 75087 · contact@ecomrelays.com · +1 (469) 331-3129 · 9am to 6pm US Central, Monday to Friday. For privacy questions, see our privacy policy and cookie notice. For how we handle access to your accounts, see security, access and ownership. Or use our contact page.
Version history
| Version | Date | Change |
|---|---|---|
| 1.0 | Oct 20, 2026 | First version for the new ecomrelays.com, prepared for attorney review. Replaces the legacy refund terms that appeared on the old privacy page. |
Sources3 sourcesLast checked Oct 20, 2026
- 01law.cornell.eduConsumer Review Fairness Act, 15 U.S.C. 45b; checked Oct 20, 2026Primary
- 02ecfr.gov16 CFR 239, Guides for the Advertising of Warranties and Guarantees; checked Oct 20, 2026Primary
- 03ecfr.gov16 CFR 465, Rule on the Use of Consumer Reviews and Testimonials, section 465.7 review suppression; eCFR current to Oct 16, 2026; checked Oct 20, 2026Primary
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